Inspection Reports

As a social care provider, the quality of our services is independently inspected by the Care Quality Commission (CQC), the regulator for our sector. We are also inspected by local Adult Social Services who commission our services.

"Staff at all levels showed, by their words and actions, an impressive drive to provide a dynamic, pro-active and continually developing service that was clearly focused on enhancing the lives of the individuals receiving the services."
CQC Inspection Report July 2015

CQC Inspections

The CQC Inspection Report is important for providers in the Care Sector, as it is the only publicly published report on our services and ranks us against others in our sector.

Our most recent inspection was in March 2015 and the Inspection Report was published in July 2015. The inspection covered Home Support, Independent Supported Living and our Residential Respite Centre, but excluded the Day Centres, as these are not CQC regulated services.

The new rating system awards scores of:

  • Outstanding: the service is performing exceptionally well,
  • Good: the service is performing well and meeting CQC’s expectations,
  • Requires Improvement: the service isn’t performing as well as it should and CQC has told the service how it must improve; or
  • Inadequate: the service is performing badly and the CQC has taken action against the person or organisation that runs it

These ratings are given for each of five key questions. Our combined ratings for the three regulated services were:

This gives an overall rating of GOOD.


Our Registered Managers for CQC

For Personal Care (Home Support & Independent Supported Living)
Carol Brown

For Residential Respite Care
Carol Brown

Five Key Questions

As defined by CQC, a GOOD service provides care that answers the five key questions in the following ways:

  • Safe: you are protected from abuse and avoidable harm.
  • Effective: your care, treatment and support achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence.
  • Caring: staff involve and treat you with compassion, kindness, dignity and respect.
  • Responsive: services are organised so that they meet your needs.
  • Well-led: the leadership, management and governance of the organisation make sure it's providing high-quality care that's based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.

You can read the full report on the CQC website by clicking on See the Report below.

Other Inspections

All of our services are also independently monitored by Adult Social Services within the three local authorities of Newcastle, North Tyneside and Northumberland.

We are also accredited under The Contractors Health and Safety Assessment Scheme (CHAS). This assesses applicants for their health & safety standards and compliance.