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Our Vision is that everyone affected by dementia has access to specialist care, support and advice whenever and wherever it is needed.

As a leading dementia care charity, we are committed to providing the best possible support now, whilst pushing forward the standards in dementia care for everyone in the future.

Our Charitable Objects are:

a) the relief of persons who are in need as a result of dementia or other degenerative neurological disorders, acquired brain injury, mental health issues, learning, sensory or other problems arising from ageing, illness or disease;

b) the relief of poverty and distress caused thereby of carers and ex-carers of such persons and their families;

c) the provision of advocacy to assist such persons to obtain access to their full rights and privileges as citizens;

d) the advancement of education amongst carers and the general public regarding dementia and other issues referred to in clause a) above.

Our standards

We pride ourselves in offering the best quality of life for people with dementia and their families by:

  • treating everyone with dignity, respect and kindness,
  • training our staff to the highest standards and supporting them to be the best that they can be,
  • listening to what you want and acting upon it,
  • investing in providing first rate care at prices consistent with a charity; and
  • pushing forward the standards in dementia care to provide better care for people, investing in research, training and support for other professionals and carers.

Our commitment to you

As a user of our services, we will make the following commitments to you:

  • You will have your own dedicated team of Support Workers, who you will get to know and trust. You will know who they are and when to expect them.
  • All our workers will be knowledgeable, trustworthy and dedicated.
  • We will strive to arrive on time if we are calling at your home. If we have a problem attending your call (or if your regular worker has a problem), we will contact you by telephone to let you know in advance.
  • We will always treat you with dignity and respect and ensure that you are listened to and your needs met.
  • We will help you to retain your skills for as long as possible and provide you with the appropriate assessments to ensure that you can participate in everything you like doing, in as safe a way as possible.
  • We will keep in touch with your family if you come to live in one of our houses or spend time in respite care.
  • If you live in one of our independent supported living houses, we will make every effort to ensure that it is your home for the rest of your life.

We value your feedback

Each year we survey the people that use our services to ensure that we continue to meet their needs and respond to feedback. If you would like to make any comments or complaints about our services or Dementia Care in general, please click here.

For more information about the services that we can provide, please visit Our Services.

Our policies

How we provide our services to you is governed by our core policies:

  • Meeting Support Needs of Clients
  • Dignity, Respect & Well-being
  • Empowering Clients
  • Safeguarding, both in terms of care and financial matters
  • Mental Capacity & Referral Management
  • Medication Management
  • Moving & Assisting
  • Infection Control
  • Food Safety & Nutrition
  • First Aid
  • Health & Safety
  • Protection & Risk Assessment
  • Client Confidentiality & Data Protection
  • Complaint Handling

If you would like a copy of any of our policies, please contact Carol Brown, our Head of Best Practice, on:
0191 217 1323.